Widerrufsrecht

Baufirma Niemann – Return and Refund Policy
Last updated: October 3, 2026

At Baufirma Niemann, we want every customer to have a reliable and straightforward purchasing experience.

Our store primarily sells digital products, including software licences, product keys, activation keys, downloadable files, and other digital content.

Nothing in this policy limits any mandatory statutory consumer rights applicable under German or European law.

Digital Products

Digital products are normally delivered electronically after successful payment and order processing.

Because digital products may be supplied immediately after purchase, special statutory rules may apply to the right of withdrawal for digital content.

If a product is defective, incorrect, or does not correspond to the product purchased, please contact us so that we can investigate the issue and provide an appropriate remedy.

Refund Requests

To request assistance with an order, please contact us and provide:

• Your order number
• Your name
• The email address used for the purchase
• The name of the purchased product
• A description of the issue
• Screenshots or error messages, where applicable

Depending on the circumstances and applicable law, we may provide technical assistance, replacement access, a replacement licence key, correction, or a refund.

Invalid or Non-Working Product Key

If a licence key or activation key supplied by us does not work or does not correspond to the purchased product, please contact us.

We will investigate the issue and, where appropriate, provide a replacement or another appropriate remedy.

Statutory Rights

This policy does not exclude, restrict, or replace any mandatory statutory consumer rights.